Refunds & Returns Policy (Cancellations)
This is the Refund and Return Policy for CHL Electrical, website: https://chls.co.za.
At CHL ELECTRICAL WHOLESALERS, we strive to provide a seamless purchasing experience. This cancellation policy outlines the conditions under which orders can be cancelled, the process for requesting a cancellation, and any applicable fees. Please review this policy carefully before placing an order.
Eligibility for Cancellations
Timeframe for Cancellation: Orders may be cancelled without penalty if the cancellation request is received within 24 hours of purchase. The purchase time is recorded when the order is confirmed and payment is processed.
Cancellations After 24 Hours: Cancellations requested after 24 hours may incur handling fees, as outlined below, depending on the order’s processing status.
Non-Cancellable Orders: Orders that have already been shipped, delivered, or are custom-made cannot be cancelled.
Cancellation Process
How to Request a cancellation: To cancel an order, contact our customer support team via:
Phone: +27 10 500 3134 (Monday to Friday, 8:00 AM – 5:00 PM SAST)
Required Information: When reporting an issue, please include:
- Order number
- Description of the issue
- Photographs of the fault or defect (if applicable)
- Your contact details
Return Process
Eligibility for Returns: Returns are permitted only for products with verified manufacturing faults or incorrect items shipped by CHL ELECTRICAL WHOLESALERS.
Return Timeframe: Approved returns must be shipped back to CHL ELECTRICAL WHOLESALERS within 7 days of receiving return authorization from our customer support team.
Condition of Returned Items: Products must be returned in their original condition, unused, and in their original packaging, unless the issue is a manufacturing fault or damage upon receipt.
Return Shipping: For manufacturing faults or incorrect items shipped by us, CHL ELECTRICAL WHOLESALER will cover the cost of return shipping.
If the return is requested for reasons not covered by this policy, the customer is responsible for return shipping costs.
Return Instructions: Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product. Include the RMA number on the return package.
Return Address: Returns should be sent to:
CHL ELECTRICAL WHOLESALERS
STAND 2461, RUBY STREET, NORTHAM 0360
Refund Process
Verification: After an issue is reported or a product is returned, our team will verify the claim. We may request additional information or photographs.
Approval: If the issue is confirmed as a manufacturing fault or an incorrect order shipped by us, a refund or replacement will be approved based on your preference and product availability.
Processing: Refunds will be processed within 7 business days of receiving and inspecting the returned product. Refunds will be issued via the original payment method.
Form of Refund: Refunds will be issued as a direct refund. Store credit may be offered in certain cases, with your consent.
Exceptions and Special Cases
Damaged Items: If a product arrives damaged due to shipping, report it within 24 hours with proof of damage (e.g. photographs). Returns for damaged items follow the same process as manufacturing faults.
Delayed Deliveries: Refunds or returns are not issued for delayed deliveries unless the product is faulty upon arrival.
Custom Orders: For custom-made products, refunds and returns are only permitted if the product does not meet the agreed specifications due to a manufacturing fault.
Customer Support
For questions about this policy or assistance with a refund or return request, contact our team:
Phone: +27 10 500 3134
Policy Accessibility and Updates
We reserve the right to update this policy as needed. Changes will be communicated via email or website notifications.
Legal Compliance
This policy complies with the Consumer Protection Act (CPA) of South Africa and other relevant regulations. Your statutory rights remain unaffected.
Important Notes
No Refunds or Returns for Incorrect Orders: Double-check your order before purchase, as refunds and returns are not available for incorrect items selected by you.
Timely Reporting: Report issues within 24 hours of receipt to be eligible for a refund or return.
Proof of Fault: Clear evidence (e.g. photographs) is required for manufacturing fault claims
Return Authorization: Do not return products without an RMA number, as unauthorized returns may not be processed.
By purchasing from CHL ELECTRICAL WHOLESALERS, you agree to this refund and return policy. Thank you for your cooperation in ensuring a smooth refund and return process.